Refund & Cancellation Policy
Effective Date: 25 October 2025
Last Updated: 25 October 2025
At Kumar Repair, we strive to deliver high-quality home appliance repair and installation services to our customers across Delhi, Noida, and Ghaziabad. This Refund & Cancellation Policy explains how cancellations, reschedules, and refunds are handled for our services.
1. Service Booking & Confirmation
Once you book a service through our website, WhatsApp, or phone (+91 9891407469), our team will confirm your appointment via call or message.
Service charges or advance payments (if any) are collected to confirm your booking and schedule a technician visit.
2. Cancellation Policy
Free Cancellation: You may cancel your service request within 1 hour of booking without any cancellation charge.
After Technician Assigned: If a technician has already been assigned or is en route, a minimum visit charge will apply to cover travel and inspection costs.
Same-Day Cancellation: For same-day bookings, if you cancel after the technician arrives, the visit charge is non-refundable.
You can cancel by calling or messaging us at +91 9891407469.
3. Rescheduling Policy
Customers can reschedule the service time up to 2 hours before the scheduled visit without any extra charge.
Rescheduling after the technician has been dispatched may incur a revisit fee depending on distance and timing.
4. Refund Policy
Refunds are applicable in the following cases only:
If the technician is unable to provide the requested service due to a technical limitation or part unavailability, and no work has been done, the advance amount will be refunded in full. If payment was made in advance but the appointment was cancelled by Kumar Repair, the full amount will be refunded.
Non-refundable situations:
Visit charge after inspection is non-refundable. Payment for completed or partially completed repair/service work is not eligible for a refund. Spare parts or components once installed cannot be returned or refunded.
5. Mode of Refund
Refunds will be processed within 5–7 business days after approval.
Refunds are made through the same payment mode used at the time of booking (e.g., UPI, card, bank transfer).
6. Service Warranty & Follow-up
All services provided by Kumar Repair come with a limited service warranty as informed during the visit.
In case of the same issue reoccurring within the warranty period, our technician will revisit and rectify the problem free of charge.
Warranty does not cover damage due to misuse, mishandling, or power issues.
7. Contact Us for Support
For cancellations, refund requests, or booking queries, please contact us:
Kumar Repair – Home Appliance Repair & Service
Delhi | Noida | Ghaziabad
Call/WhatsApp: +91 9891407469, +91 9773715072, +91 8595 239072
Email: connect@kumarrepair.com
Website: www.kumarrepair.com